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Privacy Policy

This privacy policy sets out how One Darlington, a functional part of Darlington Borough Council, uses and protects any information that you give One Darlington when you use this website.

This privacy policy applies exclusively to this website and does not apply to any external sites to which there may be links or to any other website owned by One Darlington.

One Darlington is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy policy and within the framework of the Council’s agreed data uses as submitted to the Information Commissioner.

One Darlington may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. The Policy was last revised and updated on 15/10/2012.

What We Collect: 

If you choose to provide it, we may collect and retain the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to information-sharing and/or research

What we do with the information we gather 

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • Managing customer requests, bookings and enquiries
  • To improve our products and services.
  • To periodically send communications about new services or other information which we think you may find interesting using the contact details which you have provided.
  • To contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customise the website according to your interests.

External Communications 

If you have ‘opted-in’ by providing contact details, we may use the contact details you have provided to inform you of new developments or other news that we believe may be of interest. By ‘opting-in’, we may also share your contact details with partner organisations that we have formal contact with, unless you have asked us not to do so.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. In using this site, you accept that the internet is not entirely secure or robust and that Darlington Partnership or Darlington Borough Council cannot be held responsible for the integrity of any data transferred by you.

How we use cookies 

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Your agreement to this is usually controlled by your browser settings and can be modified. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Using the cookie control in the bottom left-hand corner of webpages, you can choose to accept or decline cookies. Alternatively, most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This is likely to disable certain functionality on the website.

Links to other websites 

This website may contain links to other websites. However, once you have used these links to leave our site, you should note that we do not have any control over that website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy policy applicable to the website in question.

Partnership Social Media Profiles 

Please visit onedarlington social media for details regarding privacy and data security when using the Partnership’s social media resources.

Controlling your personal information 

You may choose to restrict the collection or use of your personal information in the following ways:

  • if you have previously agreed to us using your personal information to contact you, you may change your mind at any time by emailing us at
  • We will not pass on your personal information to third parties unless we have your permission, they are formal partner organisations or we are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to One Darlington, Room 101 Town Hall, Darlington DL1 5QT and include proof of identity, such as a copy of your driving license, and details of the information you wish to access.

If you believe that any information we are holding about you is incorrect or incomplete, please write to us, at the above address, providing proof of identity. We will promptly correct any information found to be incorrect.

Transfers of data out of the EEA 

We may need to transfer your personal data to countries located outside the European Economic Area (the EEA Companies the EU member states plus Norway, Iceland and Liechtenstein) for specific purpose from time to time. Any transfer of your data will be subject to a European Commission approved contract which will safeguard your privacy rights and give you remedies in the unlikely event of a security breach.

Data Controller Details 

Data Controller: Darlington Borough Council
Address: Darlington Borough Council, Town Hall, Darlington DL1 5QT